Asset Publisher

Asset Publisher

null IT Service Delivery Associate
Karier

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Job Descriptions: 

  • Perform day-to-day monitoring related to all IT services including incident, Problem, Change, Configuration, Request, Event and Service Level management.
  • Manage business-as-usual support services, transition planning, support requirements definition, configuration and change management, performance and risk evaluation
  • Assist in defining and providing regular updates to the metrics for operational performance reporting for continuous service improvement.
  • Interface with all supporting and dependent organizations and third-party vendors
  • Performs multi-vendor supplier management and SLA tracking
  • Assessment and selection of incidents that should be addressed in problem management process
  • Implement problem management process with contract teams, including preparing for and conducting post incident review, including root cause analysis activities.

Requirements: 

  • Min. Bachelor’s degree from Informatics, Electrical, Economic, Management, Engineering
  • Minimum 2 years’ experience in the service management area 
  • Preferable if have technical experience performing administration/development with ServiceNow.
  • Preferable has attend training ITIL & COBIT
  • Knowledge about service management, certification preferred (ITIL, COBIT).
  • Interface across the organization with other teams, such as system operations, infrastructure, Application support and Information security.
  • Strong knowledge of IT Operations process
  • Able to work in cross-functional team.
  • Has customer support mindset.
  • Attention to detail and an ability to demonstrate an understanding of the need for standards in IT
  • Communication skill both verbal and written
  • Analytical thinking
  • Interpersonal skill
  • Problem solving

Send your updated CV and signed AXA Mandiri Privacy Notice to work@axa-mandiri.co.id with subject: Name - Position

 

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