If you have already activated and you forgot your password, please reset your password. If you have never activated, check your email to see if you have received the Emma activation link. If yes, please activate your Emma account first.

You can patiently wait until the system is active again or call our Customer Care Center at 1500-083 on weekdays (Monday-Friday). 08:00-17:00 WIB, email to customer@AXA-mandiri.co.id , live chat our staff via our official website www.AXA-mandiri.co.id

For Inpatient or Outpatient claim submission you can prepare the documents below:
1. Inpatient/Outpatient Claim Form
2. Invoice/Proof of Payment and all details
3. Passport (if treated abroad)
4. ID CARD
5. Lab test results, radiology, medical resumes and medical supporting documents
6. Breakdown of costs during treatment
7. Patient medical history from the hospital

For Disablity claim submission you can prepare the documents below:
1. Disablity Claim Form
2. Invoice/Proof of Payment and all details
3. Passport (if treated abroad)
4. ID CARD
5. Lab test results, radiology, medical resumes and medical supporting documents
6. Breakdown of costs during treatment
7. Doctor's Certificate for Incapacity Claims

For Critical Illness claim submission you can prepare the documents below:
1. Critical Illness Claim Form
2. Invoice/Proof of Payment and all details
3. Passport (if treated abroad)
4. ID CARD
5. Lab test results, radiology, medical resumes and medical supporting documents
6. Breakdown of costs during treatment
7. Patient medical history form the hospital
8. Doctor's Certificate for Critical Illness Claims

You can use the claim history page in Emma to find out the status of your last claim. There are 5 (five) types of status: Submitted, On Progress, Approve, Reject, and Pending if your documents are not completed or you uploaded them incorrectly.

No. To submit a Death Claim, you must submit by coming to the nearest AXA Mandiri branch office and make sure to bring complete documents for submitting a death claim.

Emma AXA Mandiri's transaction features are:
1. Single Top Up
2. Switching or Redirection 

You can perform Redirection in Emma AXA Mandiri with the following steps:
1. Login to your Emma AXA Mandiri Account 
2. Select Switching / Redirection Menu
3. Make sure your Policy is a Unitlink / PAYDI Policy
4. Then select Switching / Redirection and also the required data in the Switching / Redirection Form 
5. Select the Fund that you want to Switching / Redirection
6. Select the tax reporting information as per your requirement
7. Upload tax slip (if any)
8. Complete the OTP request process via SMS, and enter the OTP sent via SMS
9. If the OTP is successful, then your transaction will be processed

To see the tracking status/history of your Redirection, please use the Status History feature in the Emma AXA Mandiri menu.

E-Claim is features for submitting health claims through Emma AXA Mandiri.

The maximum limit of E-Claim in Emma AXA Mandiri is IDR 10 Million.
If above IDR 10 Million, you must submit original documents to AXA Mandiri for the purpose of the claim process.

If your documents are incomplete, you can save them as a draft of your claim form. If your documents are complete, you can continue submitting your claim.

You can submit the following types of claims
1. Inpatient
2. Outpatient
3. Critical Illness
4. Disablity

Just by doing a simple registration step, you can enjoy all the advantages and benefits 
of Emma AXA Mandiri in the palm of your hand.
1. Click 'Register' on the login page on the https://axa-mandiri.co.id/web/customer or 
check through the AXA Mandiri website and click 'Meet Emma'.
2. Enter your policy number and date of birth
3. Enter your mobile number
4. Enter the OTP code you received via sms to your registered mobile number/email
5. Enter and confirm the password for your Emma AXA Mandiri account
Congratulations! now you can use Emma AXA Mandiri features and services

One of the requirements to register as a Customer is that you must already have a policy from AXA Mandiri

You can use a Perfect Rewards account to login to Emma because the account used is the same. However, not all customers who have an Emma account can log in to Perfect Rewards because only certain customers can get point rewards

1. Use the “Forgot User Password” menu to reset the password
2. Fill in your User ID, Phone Number and Date of Birth to verify your data
3. Please set your new password

1. Use the “Forgot User ID” menu to recall your Phone number or UserID
2. Fill in the Policy Number and Date of Birth to verify your data
3. You will receive an SMS containing your UserID

1. Make sure your Emma account is active
2. Make sure the User ID / Phone Number is correct
3. If copying the password, make sure there are no added characters (including spaces)

Emma AXA Mandiri e-card consists of 3 (three) categories, where the benefits are adjusted to the choice of products owned by the customer. The three categories are Gold, Platinum and Signature.
a. Gold: AXA Mandiri customers who only have a life insurance policy
b. Platinum: AXA Mandiri customers who have health and/or critical illness insurance policies
c. Signature: AXA Mandiri customers who have health and/or critical illness insurance policies with an annual premium of IDR 100 million

You only need to show the Emma e-card to the merchant who works with AXA Mandiri, in accordance with the terms & conditions stated in the Merchant's Wellness

There are several virtual events or activities, namely Zumba, Yoga, Pilates classes, Chat With Emma (Consultation with a Psychologist) and Webinars about health. Currently, you can take part in various online activities & classes for free, as long as the quota is still available. The availability of these activities & classes is adjusted to the type of Emma e-card owned by the customer.

You can contact AXA Mandiri via email to customer@axa-mandiri.co.id or talk to Customer Care staff
Our center by telephone 1500-803 on weekdays at. 8 AM - 5 PM.
You can also contact us via live chat which can be accessed via the official AXA Mandiri website www.axa-mandiri.co.id"

You can find the registration link by opening the AXA Mandiri website, and you will find Emma's login page displayed on your screen, or it can also be found on the "Meet Emma" and "Log in Emma" buttons on the main menu of the AXA Mandiri website

You can use the "Remember Me" feature on the login page. If you check/select this check box, you will always be logged in without needing to log in again.

No, only customers who have Unit link products (PAYDI) can do Top-Up / Switching / Redirection.

The data will be saved automatically if you have pressed the "Save as Draft" button or the "Continue" button. Then, you can continue filling out your Top-Up / Switching / Redirection form

Please, immediately change your Emma AXA Mandiri account password and make sure not to give your Emma AXA Mandiri OTP code to anyone.

You can do overbooking from AXA Mandiri to Bank Mandiri Gatot Subroto Jakarta branch: A/C: 070-0004666660 (Rp), A/C 070-000-4999996 (USD) and for Sharia Policies A/C: 117 -0011107 (Rp)

You can view your reward points on the Perfect Reward or My Reward pages.

You can make a health claim online from the Claim menu on your Emma AXA Mandiri page and follow the instructions. However, for claims over IDR 10 million, you will still be asked to send all documents in hardcopy to: PT AXA Mandiri Financial Services AXA Tower 8th Floor Jl. Prof Dr Satrio Kav. 18 Kuningan City Jakarta 12940. You can also go directly to the AXA Mandiri Customer Care Center at AXA Tower UG floor at the same address.

You can get Rewards points by adding insurance/buying a new policy, or making payments for your current insurance policy. We need to say that point rewards are one of the customer loyalty programs for AXA Mandiri where there are terms and conditions for those who can get these point rewards.

Make sure your policy and account data are as follows:
1. Make sure you have the same name on your policy with the other policy.
2. Make sure your Emma AXA Mandiri account data is the same as the Policy data you registered. (Example: the mobile number on the policy and the mobile number when registering for an Emma AXA Mandiri account must be the same)
3. Make sure whether your insurance product is registered with Emma AXA Mandiri

If you are a customer or policy owner of AXA Mandiri, then you can access all the features available on Emma. However, if you register as a guest, you will only have limited access.

You can register with Emma as a Guest to try and experience the features contained in Emma AXA Mandiri.

If you find any problems, you can contact our Customer Call Center at 1500-803 or email at customer@axa-mandiri.co.id.

You can register your policy on the Emma AXA Mandiri main menu by:
1. Click 'Connect Policy' on My Page.
2. Fill in your policy number and ID card number.
3. Click 'Connect Policy'.
4. Verify the OTP that goes to the email or SMS.
5. Your policy will be connected.

Besides “Curhat dengan Emma”, currently we do not limit the use of features in Emma AXA Mandiri as long as you have a Gold, Platinum, Signature card, subject to the available classes. However, if in the future there is a change in the feature usage quota, we will immediately inform you again.

Because this feature is face-to-face, we currently limit the use of this feature to 1 customer per week.

Emma is a digital assistant who is ready to help you, the owner of insurance products from AXA Mandiri, in terms of policy services to health needs online, anytime, and anywhere. You can get various conveniences in one integrated service at Emma.

Emma can help you in various ways, namely checking the details of your benefits and policy limits, online/digital health checks, providing health tips, online exercise classes, venting with Emma, reward points that you can exchange with various merchants and making claims easily.

Emma AXA Mandiri is currently only available on our official website at https://axa-mandiri.co.id/in/web/customer

The entire activity process from registration to using Emma AXA Mandiri is free of charge at all.

Currently, you can submit a claim through Emma AXA Mandiri, but the withdrawal and policy closing features are currently still not available.

If you find errors, technical problems, and other things on Emma AXA Mandiri, immediately contact our Customer Care Centre at:
- Phone Number: 1500-803
- WhatsApp: 0815-8608-6801
- Live Chat: www.axa-mandiri.co.id (Monday – Friday 08.00 – 17.00 WIB) 
- Email: customer@axa-mandiri.co.id

You can also submit your opinions, criticisms, and suggestions through our Customer Care Centre at:
- Phone Number: 1500-803
- WhatsApp: 0815-8608-6801
- Live Chat: www.axa-mandiri.co.id (Monday – Friday 08.00 – 17.00 WIB) 
- Email: customer@axa-mandiri.co.id

You can view your unitlink/PAYDI balance on Emma AXA Mandiri's summary page. For details, please refer to the investment details menu.

Not yet, you can purchase the product through https://axa-mandiri.co.id/.

For information you can contact our Customer Care Center at 1500-803.
You can also contact us via live chat which can be accessed through the official AXA Mandiri website https://axa-mandiri.co.id/.

You can Top Up in Emma AXA Mandiri with the following steps:
1. Login to your Emma AXA Mandiri Account
2. Select Top Up Menu
3. Make sure your Policy is a Unitlink / PAYDI Policy 
4. Then fill in the Top Up nominal and the required data in the Top Up Form
5. Choose the sub-fund that you want to Top Up
6. Select the tax reporting information according to your needs
7. Upload Overbooking Slip, Tax Slip (if any)
8. Complete the OTP request process via SMS, and enter the OTP sent via SMS
9. If the OTP is successful, then your transaction will be processed

To view your Top Up status/history tracking, please use the Status History feature in the Emma AXA Mandiri menu

You can perform Switching in Emma AXA Mandiri with the following steps:
1. Login to your Emma AXA Mandiri Account 
2. Select Switching / Redirection Menu
3. Make sure your Policy is a Unitlink / PAYDI Policy
4. Then select Switching / Redirection and also the required data in the Switching / Redirection Form 
5. Select the Fund that you want to Switching / Redirection
6. Select the tax reporting information as per your requirement
7. Upload tax slip (if any)
8. Complete the OTP request process via SMS, and enter the OTP sent via SMS
9. If the OTP is successful, then your transaction will be processed

To see the tracking status/history of your Switching, please use the Status History feature in the Emma AXA Mandiri menu.

Anda perlu menyiapkan dokumen seperti soft copy KTP asli pemegang polis dan penerima manfaat, kartu keluarga asli, akta kematian tertanggung, surat keterangan kematian, dan dokumen lain yang diperlukan. Pastikan semua dokumen yang diperlukan sudah lengkap untuk diunggah sesuai langkah-langkah yang ada di Emma AXA Mandiri.

Ikuti prosedur yang ditentukan untuk mengisi formulir klaim dan unggah dokumen yang diperlukan.

Proses klaim biasanya tergantung pada kelengkapan dokumen dan proses verifikasi yang diperlukan oleh AXA Mandiri. Anda dapat mengecek status pada menu “Lacak Status” 

Tidak ada biaya tambahan untuk pengajuan klaim meninggal dunia melalui Emma AXA Mandiri

• Jika dokumen yang dibutuhkan adalah mandatory, maka Anda tidak dapat melanjutkan proses klaim meninggal dunia melalui Emma AXA Mandiri. Apabila dokumen yang dibutuhkan tidak mandatory, Anda tetap bisa lanjut untuk pengajuan klaim meninggal dunia melalui Emma AXA Mandiri.
• Jika dokumen yang diunggah tidak sesuai, Anda tidak dapat mengajukan klaim meninggal dunia melalui Emma AXA Mandiri

Anda dapat menghubungi customer service AXA Mandiri untuk mendapatkan bantuan lebih lanjut