Banner ISOMAN AXA Mandiri

ISOMAN AXA Mandiri

No need to worry, AXA Mandiri will cover the cost of self-isolation at home or in non-hospital facilities

Tentang ISOMAN AXA Mandiri

Regarding to the pandemic condition and Indonesia has become the latest epicenter with a fairly high increase in the number of COVID-19 cases, an additional service or expansion of benefits is needed for AXA Mandiri customers who have health products where costs can be borne if Independent Isolation is required (ISOMAN).

Program Period:
The program period is August 12, 2021 – November 30, 2021, and it will be terminated when the total claims for this program have reached IDR 5 billion even though the program period has not yet ended.

Products in Scope:
This program will apply to new customers or existing customers for the following products:

  • Asuransi Tambahan Mandiri Medical Care* (Solusi Perlindungan Kesehatan)
  • Asuransi Tambahan Mandiri Medical Care Syariah* (Solusi Perlindungan Kesehatan Syariah)
  • Asuransi Mandiri Kesehatan Prima*
  • Asuransi Tambahan Mandiri International Medical Care
*Valid with annual premium requirements of IDR 20 million and with quarterly, semiannual, annual payment methods

Claim Submission:

Customer Care
WhatsApp
08158153313
Email AXA Mandiri
Email
customer@axa-mandiri.co.id

Customer Care
WhatsApp
08158153313
Email
customer@axa-mandiri.co.id

Program Requirements:

  1. Isolasi Mandiri (“ISOMAN”) is carried out in non-hospital facilities which are Government referral facilities and/or at home.
  2. This program is valid 1 (one) time for 1 (one) person with a maximum dependent period of 14 (fourteen) days from the first positive diagnosis of COVID-19 where the swab/PCR test is carried out during the program period.
  3. For new customers there is a waiting period of 30 days since the policy was issued.

Exception:

  1. Cost of room, accommodation, food and transportation of isolasi mandiri facilitiess
  2. Costs before and after isolasi mandiri
  3. Hospital cash plan individual insurance products and other products not mentioned in these Terms and Conditions.

Program Period:

  1. The program period starts from 12 August 2021 to 30 November 2021 or when the total claims for this additional service have reached Rp. 5 billion (depending on which comes first).
  2. AXA Mandiri has the right to change and/or terminate the Mandiri Isolation Program at any time with 14 (fourteen) days notice to the customer prior to the program end date.
Customer Care
WhatsApp
08158153313
Email
customer@axa-mandiri.co.id
  1. Claims are made on a reimbursement basis with the principle of first come, first serve.
  2. Claims can be submitted via AXA MANDIRI easy claim: whatsapp (08158153313) & email (customer@axa-mandiri.co.id) by attaching the Claim Requirements documents as follows:
    1. Claim Form
    2. Positive swab/PCR test results and results of other medically required diagnostic and laboratory tests
    3. Doctor's Reference Letter (Certificate) for self-isolation
    4. Prescription drugs, vitamins and supplements related to Covid-19 self-isolation that are medically needed
    5. The original receipt for the Covid-19 self-isolation treatment fee according to the provisions of the applicable customer policy claim document*
  3. If the total cost of the program has been reached, the program will be terminated and subsequent claims will be rejected.
  4. Daily information regarding the total program fees that have been paid will be informed on the AXA Mandiri website every day.
*Especially for Healthy Catering benefits, customers can provide proof of transfer along with screenshots of the catering order chat

Healthy Catering Order Process (only for Asuransi Tambahan Mandiri International Medical Care customers)

Customer Care
WhatsApp
08158153313
Email
customer@axa-mandiri.co.id

Asset Publisher

Latest Information

Berita

PT Mandiri AXA General Insurance meraih penghargaan 1st dan 2nd dalam ajang Indonesia Customer Service Champion Award 2021

Penghargaan didapatkan atas layanan omni channel melalui berbagai kanal komunikasi maupun mitra bisnis

10 Sep 2021 15:06
Berita

AXA Mandiri Berhasil Meraih Predikat AA (SANGAT BAIK) di Ajang HR Excellence Award 2021

AXA Mandiri berhasil meraih Predikat AA (SANGAT BAIK) untuk 3 kategori pada HR Excellence Award 2021 yaitu Learning & Development, Reward Management & Talent Retention, dan Managing Transformation.

03 Sep 2021 17:18
Inspirasi Berita

Mari Tentukan Jenis Olahraga Sesuai Usia Kita

Jangan asal berolahraga! Mulai sekarang tentukan jenis olahraga dan intensitasnya sesuai dengan usia kita agak terhindar dari risiko yang fatal, minimal cedera.

31 Aug 2021 06:35
Inspirasi Berita

Tidak Ada Kata Terlambat! Yuk, Atur Tahap Perencanaan Keuangan Kita Lagi

Meskipun idealnya perencanaan keuangan akan berbeda pada setiap individu karena perbedaan profil risiko, usia, pekerjaan dan lain-lain, tahapan dasar perencanaan yang perlu diperhatikan kurang lebih akan sama.

31 Aug 2021 06:07
Berita

PPKM Jawa & Bali: Penutupan Sementara Kantor Layanan AXA Mandri

PPKM Jawa & Bali: Penutupan Sementara Kantor Layanan AXA Mandri

22 Jul 2021 16:18
Berita

Pengalihan Layanan Nasabah AXA Mandiri

Efektif tanggal 30 Mei 2021, kantor layanan Customer Service AXA Mandiri yang berlokasi di RS. Pusat Pertamina (RSPP) Jakarta dan RS. Kasih Ibu (RSKI) Denpasar sudah tidak beroperasi dan layanan nasabah dialihkan ke layanan Whatsapp Enterprise dan Customer Portal (Perfect Partner).

29 May 2021 09:27