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Privacy Policy

Kebijakan Privasi

Effective Date: 15 October 2020

PT AXA Mandiri Financial Services ("AXA Mandiri" or "We") has a mission to assist you in realizing a better life by providing life protection and financial planning for you and your family. To implement this mission, we need to collect, keep, store, process, and use your personal data to provide the best and most appropriate product and service information according to your needs.

The rapid development of the world of technology nowadays has resulted in ever increasing needs for data usage. So we need to continue innovating in order to improve your experience in transacting with us and also safeguard your personal data. We do this through, among others, tailor-made protection, simplification of relevant information, and effectiveness & efficiency of procedures. We are responsible for maintaining the security and confidentiality of your Personal Data as a form of our commitment to respecting your privacy right with due observance of applicable statutory regulations.

We believe that protection of your personal information is an important matter. This is why we find it important to share with you the principles that will guide us to safeguard your personal data.


We are committed to continuing our best efforts to maintain the security and confidentiality of your personal data. We do this in order that you are protected from all forms of loss or unlawful or unauthorized use. One of them is by implementing a good and appropriate security system, which among others is done through the application of physical, technical procedures and organizational policies to prevent unauthorized or unlawful access, collection, use, disclosure, copying, alteration, and deletion.

We have a Data Privacy Team to oversee data security. In addition, to maintain the security and confidentiality of your personal data, we make various efforts to increase awareness of personal data protection by conducting information dissemination, training, and so on; to the employees, sales force, and working partners.

To ensure a good implementation, we have also adapted the rules regarding data management from the AXA Group Binding Corporate Rules which are recognized as international standard rules for the protection of personal information approved by the French Data Protection Supervisory Authority (CNIL) and 15 other European Union Data Protection Authorities.


In the framework of using personal data, we will implement appropriate preventive measures and security systems based on an assessment of the risks of data protection failure that may occur to protect and safeguard your personal data. We are committed that every collection and use of personal data is carried out in accordance with the provisions of the applicable statutory regulations. We also have procedures and agreements with employees, sales force, working partners, and other third parties that work in collaboration with us that are designed with due observance of personal data protection.

The customers entrust us with sensitive personal data, such as but not limited to, data and information on physical, mental health and medical services records, both at the beginning of applying for insurance or during the coverage period to provide products or services that are proper and appropriate to your needs.

In this case, we position ourselves as a custodian of your personal data. Therefore we will not provide, disclose or sell your personal data to any other parties without your consent. We will only provide or disclose your personal data to other parties if we believe there is more benefit to you and with your consent or if it is required by applicable statutory regulations.


We can provide a summary of your personal data that we possess or manage based on your request. To protect your privacy and security, we will verify your identity before granting access or making changes to your personal data. We will try to answer requests for access or correction of your personal data as soon as practicable, unless an exception applies.

We will follow the development of data privacy regulations to always adapt them to evolving needs.


If you have any questions about this Privacy Policy or you would like to get access and make any correction to information, please contact us by email or telephone via the following contact details:

  • Telephone: 1500803 (all over Indonesia) or +62-1500803 (outside Indonesia)
  • Email: